Order Status
When you log into your GogglesnMore customer account to check the status of your order, one of the following statuses would be shown against your order. Please find below the definition of each:
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Awaiting Fulfillment: Your order had been placed and is being processed.
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Awaiting Payment: Order was placed using Paypal eCheque. Order processing will begin once eCheque is cleared by Paypal (usually takes several business days). Also, it could be a case where standard lenses were inadvertently selected when high power lenses are required for the prescription details provided by the customer. Additional payment for high power lenses would be required before order processing begins. Please check your email.
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Awaiting Shipment: Items ordered have been picked from our warehouse, awaiting packing and dispatch.
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Canceled: Order canceled on customer's request.
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Verification Required: Clarification or confirmation of order details required or awaiting glasses prescription copy. Please check your email.
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Order Being Processed: Order has been checked and prescription lenses has been ordered with the lab and is currently in production. Depending on the strength of the prescription, and the type of lenses ordered, production time for prescription lenses is between 2-13 business days.
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Partially Shipped: A portion of your order had been dispatched on its way to you with the balance still being processed.
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Pending: Awaiting further information from customer.
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Refunded: Refund processed; please note it may take 2-4 business days for refunded amount to appear in your bank account.
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Shipped: Your order had been dispatched and it is on its way to the designated delivery address.
Delivery Tracking
Please log into your account and if your item has been completed and shipped, it will show two tracking codes; stage 1 (in transit to our depot in Texas) and stage 2 (from our depot to your designated shipping address). You can check delivery status of each tracking number by entering it into the box below, thank you.
For full details on dispatch timing and shipping lead-time estimates, please click here.