Shipping & Returns


Dispatch Time Estimates

  • Non-custom made prescription swimming goggles:
    • Usually ships in 1-3 work days
  • Custom, made to prescription swimming goggles:
    • Usually ships in 7-14 days
  • Made to prescription diving masks:
    • 3-5 weeks
  • Prescription Wrap-Around Sunglasses:
    • Usually ships in 3-8 work days

 

International Freight Options & Delivery Time Estimates

  • Free standard international shipping [Summer Special] (usually 3-10 work days + above dispatch times)
  • Standard international shipping charge: $USD7.95 (usually 3-10 work days + above dispatch times)
  • Express international shipping charge: USD$25.00 (usually 2-7 work days + above dispatch times)

  

Please note:

  • All orders placed after 3pm Hong Kong time will be processed the next business day.
  • All orders placed after 3pm Hong Kong time on Friday will be processed on Monday.
  • Please liaise with your local customs authority in case you are unsure if any taxes, duty (prices displayed do not include these) or import restrictions are applicable, thank you.

 

Returns & Exchange Policy

  • Notify us within 7 business days of receiving your shipment with the required details.  Returned items must be in their original and unused condition.
  • In the very rare instance a damaged item or one with defects is received, we can either provide you with a remake free of charge (unless item is out of stock) or offer you a 100% refund, including shipping charged. The same would apply if lenses were not made to the prescription you have entered at the time of order.
  • Pre-Made/Ready made prescription swimming goggles: 100% refund on the purchase price less shipping charged at the time of order or less USD$7.95 if initial shipping charge was free.
  • Custom-made/Made to prescription goggle frames, diving masks or sunglasses frames: 100% refund on the purchase price less shipping charged at the time of order or less USD$7.95 if initial shipping charge was free.
  • All custom-made/Made to prescription lenses: 50% refund on the purchase price less shipping charged at the time of order or less USD$7.95 if initial shipping charge was free.  Unfortunately, these lenses are custom-made to order and cannot be resold, hence only a partial refund is possible.  Thank you for your understanding.
  • MP3 Player and Accessories: 100% refund on the purchase price less shipping charged at the time of order or less USD$7.95 if initial shipping charge was free.
  • Please note the above mentioned shipping charge would only be deducted per return requested by the customer.  It would NOT be deducted on a per returned item basis.
  • For exchange of items (e.g. customer ordered wrong prescription goggles), the customer is responsible for both shipping the items back to GogglesnMore and the cost for us to ship items back to the customer.